Privacy Policy

Last updated: November 1, 2025

Matrix Trading Solution

Legal

This Privacy Policy describes how Matrix Trading Solution (“MTS”, “we”, “us”) collects, uses, and shares your information when you use our websites, dashboards, mini-apps (e.g., Telegram), and related services. Please read this carefully; by using our Services, you agree to this Policy.

Summary

We collect account data (e.g., name, email), compliance data (KYC/AML), product usage data (clicks, device), and transaction metadata (network, amount, timestamps). We use it to provide and secure our Services, comply with law, improve user experience, and—where permitted—communicate with you about new features. We never sell your personal data.

1. Introduction

This Policy applies to our websites, dashboards, APIs, mobile/mini-apps, and related services (“Services”). If you disagree with this Policy, please discontinue use. This Policy works together with our Terms of Service.

2. Data We Collect

Account Info: name, email, phone, country/city, referral code, preferences.
Compliance Info: KYC/AML outputs (verification status, vendor checks), ID docs where required.
Transaction Metadata: deposit/withdrawal amounts, network (e.g., TRC20, BEP20), hashes, timestamps, statuses.
Usage & Device: IP, device type, browser, pages viewed, clicks; approximate location.
Marketing/Attribution: UTM parameters, referral codes/links, campaign and conversion data.
Support Content: messages, attachments you send to support.

3. How We Use Data

Provide core Services (accounts, dashboards, deposits, analytics, referral tracking).
Verify identity and comply with KYC/AML, sanctions, and legal obligations.
Detect, investigate, and prevent fraud, abuse, or security incidents.
Measure, debug, and improve product performance and features (incl. booster/levels UX).
Communicate service updates, security alerts, transactional emails, and—where permitted—marketing.

4. Cookies & Tracking

We use essential cookies for login sessions and security; analytics cookies to understand usage; and limited marketing tags for attribution (e.g., UTMs/referrals). You can manage non-essential cookies via your browser.

5. Sharing & Disclosure

Vendors: KYC/AML providers, cloud hosting, analytics, email delivery, payment/crypto processors.
Compliance/Law: We may share information in response to lawful requests or to enforce our policies.
Business Transfers: In a merger/acquisition, data may be transferred subject to this Policy.
We do not sell your personal data.

6. Security

We implement administrative, technical, and physical safeguards (encryption in transit, access controls, 2FA support). No system is 100% secure; please use unique passwords and enable 2FA.

7. Data Retention

We retain data for as long as needed to provide Services and meet legal obligations (e.g., AML recordkeeping). Retention periods vary by data type and jurisdictional requirements.

8. Your Rights

Depending on your region, you may request access, correction, deletion, portability, or restriction/objection to processing. Contact us at privacy@matrixtrading.example.

9. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect data from children.

10. International Transfers

We may transfer data across borders. Where required, we implement appropriate safeguards (e.g., SCCs).

11. Changes to Policy

We may update this Policy. Material changes will be posted with an updated “Last updated” date.

12. Contact Us

Questions? Email privacy@matrixtrading.example.

This template is for guidance only. Please obtain legal review prior to production use.

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